This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This digital choice board on Leadership in the workplace and beyond includes 4 options for students to choose from. Students will enjoy the variety of activities, catering to diverse learning styles and preferences. The choice board is versatile and can be easily modified or updated. PDF File contains: Upon downloading you will receive a PDF file. Everything required is contained in this pdf file including: Leadership Choice board - Links to Google slides and forms (student and teacher versions) Answer Sheets where required. Instructions for linking a google form within presentation A transcript of the Video in Option 1 for teacher reference. The Choice Board contains 4 different options for students to complete: Option 1 – View and Leadership video on youtube and complete questions using Google Forms Option 2 – Create a Leadership Infographic using Canva or other desktop publishing software Option 3 – Complete a Self-Assessment Survey on Leadership using Mindtools website. Option 4 – Leadership Styles Comparison Table – Research influential leaders and decide which style is most dominant. Journal Activities – Place where students reflect on options completed. Two versions provided – 1 for teachers and 1 for students **Software you will need for students to complete the activities: ** Google Slides Google Forms Canva or an alternative desktop publishing software Access to YouTube Access to the internet If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Looking for a fun and engaging way to teach your students about Canva and creating a class Newsletter? This assignment / project is the perfect solution! Your students will learn how to use Canva to create a visually appealing and informative Classroom Newsletter on a subject of their choice. This assignment comes with a comprehensive grading rubric, which ensures that your students’ work will be evaluated fairly and accurately. Additionally, the included instructions guide students through the process of researching, designing, and creating their Newsletter, ensuring a great result. Whether you’re a technology or graphic design teacher, or just looking for a fun project to keep your students engaged, this Newsletter assignment is sure to be a hit! The choice is there to have students work individually, in pairs or teams. Included: Student Assignment in pdf (instructions, shortcut keys, examples) Grading rubric provide in word and pdf Student Planner provided in word and pdf Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson.

Looking for an engaging and informative activity to teach conflict resolution in the workplace to your high / middle school students? This resource contains a 1 page reading passage, true/false questions, and comprehension questions. Totally no prep resource! What you get: A digital PDF file for students that can be typed directly onto. This can also be printed out if you don’t want to use it digitally. Also a pdf for the teacher that contains answers and instructions. Within the Student file is: a) A Conflict Resolution Reading Passage b) A True / False Worksheet to be filled out c) Comprehension questions worksheet to be filled out. Within the Teacher file is: a) A Conflict Resolution Reading Passage b) Answer Sheet for the True / False Questions c) Answer Sheet for Comprehension Questions d) Teacher Instructions and optional activities This material will help your students understand the importance of conflict resolution in the workplace, identify common types of conflicts, and learn effective strategies to resolve conflicts in a constructive and positive manner. With interactive and thought-provoking activities, this resource is perfect for helping your students develop critical thinking skills and real-world problem-solving skills that will benefit them for years to come. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied. The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon. Don't overcommunicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a PP presentation that covers cause and effect and the use of a fishbone diagram to establish the root cause of a workplace issue or problem. The PP is interactive and has tasks for learners to complete. I have used this with many different organisation types and sizes and it is always very well received. It is an extremely effective tool for project planning for the workplace or classroom. The PP is editable in case changes are needed to suit your audience. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is an editable resource in the form of a power point presentation that covers 20 of the most common writing errors. It can be used in classes to test learners knowledge in group settings. The explanations are contained in the notes area. This will be useful for discussion. 1. There, Their, They’re 2. To, Two, Too 3. Accept vs Except 4. Your vs. You’re 5. A lot vs alot vs allot 6. Lose vs Loose 7. Its vs It’s 8. No vs know 9. Threw vs through 10. Correct use of semi-colon (;) 11. Affect vs Effect 12. Assure, Ensure, Insure 13. Proper use of Commas 14. Using ‘s’ to show plural and possessive (the difference) 15. Passed vs past 16. Weather vs whether 17. A vs An 18. Capitalisation in Sentences 19. Farther vs further 20. Compliment vs complement

This document contains common words that are found in Health and Safety documentation in the workplace that everyone should be familiar with. On the first page the word is listed with a plain English definition to the right. The next two pages contain cut outs so that a mix and match activity can take place with learners. This is suitable for those with low levels of literacy and / or English as a second language learners. I have put this into practice and it has been very well received within the workplace. I split the class into groups and they have a competition to see who can finish first and / or get 100% accuracy. Leads to good discussions as well.

This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 20 slide powerpoint presentation that tackles the subject of Workplace Diversity. Our workplaces are made up of many different races, cultures and languages. This often creates communication problems that slow down production, cause misunderstandings and generally can create a divided workforce if issues are not addressed. There is an editable ppt file and a pdf. This powerpoint is for Supervisors and Managers that work in such an environment. It contains practical advice for dealing with language issues in particular. Topics covered: Definition Manager’s responsibilities The employee’s perspective Use clear english Other ways to bridge the gap Assess understanding

This resource contains step by step instructions with screen shots to show how to convert a pdf file to a google document, so that it can be edited. Two methods are outlined. Method one converts directly from Drive and Method 2 involves downloading a google conversion app. The steps are not difficult, but the benefits and time saving of this feature is worthwhile. Note that this does not enable a perfect conversion. It won't work well with large documents that contain a lot of diagrams, tables, or graphics.